Frequently Asked Questions
1. Orders & MOQ
A: Most products start from 50–100 pcs per style. For in-stock items, smaller trial orders are available.
A: Yes. You may mix multiple designs as long as each style meets its MOQ.
A: Yes, samples are available and typically ship within 3–5 days.
2. Customization Services
A: Absolutely. OilSeed Life specializes in custom logo, color, artwork, and premium packaging solutions.
A: AI, PDF, SVG, or high-resolution PNG. If needed, our designers can recreate or optimize your artwork.
A: Some categories require a mold charge, but many designs can be customized for free.
3. Pricing & Wholesale Support
A: Yes. We provide tiered pricing based on quantity, with additional discounts for long-term partners.
A: For large orders or repeat customers, we can provide special pricing and exclusive project support.
A: Yes. We support full OEM/ODM from concept design to mass production.
4. Shipping & Delivery
A: Standard production takes 7–15 days. Custom products typically require 15–25 days.
A: Air shipping, ocean shipping, DDP door-to-door, and express options (DHL / UPS / FedEx).
A:
Ocean DDP: 18–28 days
Air freight: 7–12 days
Express: 4–7 days
5. Payment
A: Bank transfer, PayPal
A: Yes. A 30% deposit is required for production, with the balance paid before shipment.
6. Quality Assurance
A: Every product goes through strict QC, including material checks, production inspection, and final pre-shipment testing.
Videos or photos can be provided before shipping.
A: We offer refund, replacement, or discount solutions to ensure your purchasing experience is worry-free.
7. About OilSeed Life
A: OilSeed Life partners directly with premium factories to deliver high-quality lifestyle and smoking-accessory products with fast, flexible production.
A: We mainly serve USA, Europe, South America, and emerging lifestyle markets, working closely with wholesalers, distributors, and brand owners.
A: Yes. We provide exclusive designs, stable supply, brand support, and tailored pricing for long-term partners.